Terms of service

TERMS OF SERVICE

Last Updated: February 25, 2026

1. AGREEMENT TO TERMS

By accessing or using Relax in Lux (relaxinlux.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. USE OF OUR WEBSITE

You must be at least 18 years old to make purchases on our website. By placing an order, you represent that you are of legal age and have the authority to enter into this agreement.

3. PRODUCTS AND SERVICES

Relax in Lux offers premium at-home wellness equipment including massage chairs, infrared saunas, red light therapy devices, and wellness products. All products are shipped directly from our trusted fulfillment partners.

Product Information

  • We strive to provide accurate product descriptions, specifications, and images
  • Product colors may vary slightly from images due to monitor settings
  • Manufacturers reserve the right to make minor design changes without notice
  • Specifications and features are subject to change

Pricing

  • All prices are in USD and include free shipping to the contiguous United States (48 states)
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors

4. ORDERS AND PAYMENT

Order Acceptance

  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received before order processing

Payment Methods

  • We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and other payment methods as displayed at checkout
  • Payment is processed securely through Shopify Payments

5. SHIPPING AND DELIVERY

  • Products are shipped directly from our fulfillment partners' US-based warehouses
  • Delivery timeframes vary by product and location (typically 3-7 days for standard items, 2-6 weeks for large items)
  • Free shipping is included in product pricing for the contiguous United States (48 states only)
  • We do not currently ship to Alaska, Hawaii, US territories, or international destinations
  • Customers are responsible for ensuring someone is available to receive delivery
  • Some products may require white glove delivery or professional installation (specified in product description)
  • Delivery times are estimates and not guaranteed

6. RETURNS AND REFUNDS

Please refer to our Refund Policy for complete details. All returns must be authorized in advance and initiated within 30 days of delivery. Returns are coordinated with our fulfillment partners. Customers are responsible for return shipping costs unless the item is defective or damaged.

7. WARRANTIES

All products come with manufacturer warranties. Warranty terms, duration, and coverage vary by product and manufacturer. Warranty information is included with your product or available upon request at contact@relaxinlux.com. We are not responsible for manufacturer warranty claims but will assist in coordinating warranty service when needed.

8. LIMITATION OF LIABILITY

Product Use

  • Products must be used according to manufacturer instructions
  • We are not liable for injuries or damages resulting from improper use, installation, or maintenance
  • Customers should consult healthcare professionals before using wellness equipment if they have medical conditions

Health Disclaimers

  • Wellness products are not intended to diagnose, treat, cure, or prevent any disease
  • Results may vary by individual
  • We make no guarantees regarding specific health outcomes
  • Consult your physician before use if you are pregnant, have a pacemaker, or have any medical conditions

Liability Limits

  • Our liability is limited to the purchase price of the product
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • Some jurisdictions do not allow limitation of liability, so these limits may not apply to you

9. INTELLECTUAL PROPERTY

All content on relaxinlux.com, including text, images, logos, and product descriptions, is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

10. PRIVACY

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of third-party sites.

12. FULFILLMENT DISCLOSURE

Products are fulfilled by our trusted fulfillment partners. While we carefully select our suppliers, shipping and product quality are managed by the fulfillment partners. We coordinate all customer service, returns, and warranty issues on your behalf.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the modified terms.

14. GOVERNING LAW

These Terms of Service are governed by the laws of the State of Florida and the United States, without regard to conflict of law provisions.

15. DISPUTE RESOLUTION

Any disputes arising from these terms or your use of our website will be resolved through binding arbitration in Broward County, Florida, except where prohibited by law. You agree to waive your right to a jury trial.

16. SEVERABILITY

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will remain in full effect.

17. CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:

Relax in Lux
2139 N University Dr #2303
Coral Springs, FL 33071
United States

Email: contact@relaxinlux.com
Phone: (754) 300-6161
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Website: relaxinlux.com