All products come with manufacturer warranties. Warranty terms vary by product and manufacturer. Please refer to the warranty documentation included with your product or contact us at contact@relaxinlux.com or (754) 300-6161 for specific warranty information.

Consider your primary wellness goals—whether it's stress reduction, muscle comfort, or general relaxation. Our full-body massage chairs offer comprehensive therapy with heat and zero-gravity positioning. Contact us at contact@relaxinlux.com or (754) 300-6161 for personalized recommendations.

Our wellness products are designed to accommodate a wide range of body types. Each product listing includes specific weight capacity and dimension details. If you have questions about fit or suitability, please reach out to our team for guidance.

Most of our larger wellness products require some assembly. Each product ships with detailed instructions, and many items feature straightforward setup that can be completed in 30-60 minutes. If you need assistance, contact us at contact@relaxinlux.com.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay for fast, secure checkout.

Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, orders may already be with the manufacturer and cannot be cancelled. Once an item has shipped, it cannot be cancelled and must be returned per our return policy. Contact us immediately at contact@relaxinlux.com or (754) 300-6161 if you need to cancel.

Yes! We offer flexible payment options through Shop Pay Installments, allowing you to split your purchase into manageable payments. Options are displayed at checkout based on your order total.

Yes! All transactions are processed through Shopify's secure payment system with industry-standard encryption. We never store your complete credit card information on our servers.

We currently ship to the contiguous United States only (48 states). We do not ship to Alaska, Hawaii, US territories, or international addresses at this time.

Yes! We offer free shipping on all orders to the contiguous United States. Shipping costs are built into our transparent pricing, so there are no surprises at checkout.

Processing Time: 1-3 business days
Transit Time:
• Small Items (under 50 lbs): 5-10 business days
• Medium Items (50-150 lbs): 1-2 weeks
• Large Items (Massage chairs, saunas, hydrotherapy tubs): 2-6 weeks

Total delivery time = Processing Time + Transit Time. You will receive tracking information once your order ships.

All large items are delivered via curbside freight service. This means the driver will deliver the item on a pallet to your driveway, garage, or building entrance. The driver will NOT bring the item inside your home, go up stairs, or unbox the product. You are responsible for moving the item from the curb to its final location.

Yes! White Glove delivery is available for select large items at an additional cost. This service includes room-of-choice delivery, unpacking, and debris removal. Contact us at contact@relaxinlux.com or (754) 300-6161 to add White Glove service to your order.

IMPORTANT: Before signing the delivery receipt, inspect the packaging for any holes, crushed corners, tears, or visible damage. If you see ANY damage, write "DAMAGED" on the delivery receipt before signing and take photos immediately. Contact us within 48 hours at contact@relaxinlux.com with photos. Once you sign without noting damage, you are confirming the item arrived in perfect condition.

Yes! You will receive a shipping confirmation email with tracking information when your order ships. You can also track your order by logging into your account or by clicking the tracking link in your shipping confirmation email.

You have 30 days from the date of delivery to initiate a return for eligible products. Items must be unused, in original condition, and returned in the original packaging. Return shipping costs are the responsibility of the customer unless the item is defective or damaged. Restocking fees apply: 20% for massage chairs and saunas, 15% for other large equipment. See our full Refund Policy for details.

Contact us at contact@relaxinlux.com or (754) 300-6161 within 30 days of receiving your order. Provide your order number and reason for return. We will coordinate with the manufacturer and provide you with return authorization and instructions.

YES! Large items (massage chairs, saunas, hydrotherapy tubs) MUST be returned in their original packaging and on the original pallet. If you discard the packaging, the item becomes NON-RETURNABLE. Keep all boxes, foam inserts, plastic wrap, and pallets until you are certain you want to keep the product.

Return shipping for large items is expensive due to freight costs:
• Massage Chairs: $300-$500
• Infrared Saunas: $400-$800
• Hydrotherapy Tubs: $300-$600
• Small Items (under 50 lbs): $25-$75

You are responsible for these costs unless the item is defective or damaged upon arrival.

Contact us immediately at contact@relaxinlux.com or (754) 300-6161 with photos of the damage. Include your order number and detailed description of the issue. We will work directly with the manufacturer to arrange a replacement or repair. Return shipping for damaged or defective items will be covered at no cost to you.

Once the manufacturer receives and inspects your return (typically 5-10 business days after delivery), approved refunds will be processed within 5-7 business days. Refunds will be issued to your original payment method. Shipping charges are non-refundable, and any applicable restocking fees will be deducted from your refund.

Email: contact@relaxinlux.com
Phone: (754) 300-6161
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Response Time: We respond to all inquiries within 24 business hours.

Relax in Lux is a premium online wellness retailer based in South Florida. We operate exclusively online to offer you the best prices on luxury wellness products. All orders ship directly from our trusted fulfillment partners to ensure fast, reliable delivery.

Yes! We're committed to providing excellent customer service. For any questions or concerns about your order, product setup, warranty claims, or general inquiries, please contact us at contact@relaxinlux.com or (754) 300-6161 and we'll be happy to assist you.